Home Grip – Terms & Conditions

Welcome to Home Grip, your destination for practical, stylish, and high-quality racks, holders, organizers, hooks, and home storage accessories made for everyday use.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase made through our website without physical interaction.

Durable Medium
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Home Grip website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer where required by applicable law.

3. Company Information

Company Name: Black Stallion Capital Limited
Registration: 80939851
Address: 
FLAT 2304, 23/F, 
HO KING, COMM CENTRE, 
2-16 FA YUEN STREET, 
MONG KOK HONG KONG

4. Our Offer

At Home Grip, we are committed to providing high-quality racks, holders, organizers, hooks, and practical home storage accessories.

Our range may include wall-mounted racks, kitchen holders, bathroom organizers, storage accessories, hooks, shelving products, and other useful home organization items.

We aim to provide accurate product descriptions and realistic product images.

Pricing, applicable taxes, and shipping charges will be displayed at checkout where applicable.

Product availability is updated whenever possible.

5. Order Process

Orders are confirmed after full payment is received.

You will receive an order confirmation email after checkout.

Payments are processed through trusted third-party payment providers.

Home Grip reserves the right to cancel an order in cases involving suspected fraud, pricing errors, payment issues, or product availability.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product must be unused, in its original packaging, and in resellable condition.

Products should not have been installed, mounted, altered, or modified unless they were defective when received.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective, damaged upon arrival, or incorrect.

Products must be returned in their original condition and packaging.

Approved refunds will be issued to the original payment method.

Products showing signs of installation, drilling, mounting, modification, or improper use may not qualify for a return unless the product was defective.

8. Pricing

All prices are listed in USD.

Home Grip reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or other charges where applicable.

9. Product Quality & Warranty

All products are checked before shipping.

Please keep in mind that product colors and finishes may vary slightly due to lighting, photography, or screen settings.

Minor differences may also occur due to materials, manufacturing processes, or product design.

Customers should check product measurements, mounting requirements, weight limits, materials, and compatibility before installation.

Any issue should be reported within 14 days of delivery.

Warranty coverage does not include:

• Misuse or improper handling
• Normal wear and tear
• Damage caused by incorrect installation
• Damage caused by excessive weight or force
• Damage caused by unsuitable cleaning products
• Damage caused by drilling or mounting errors
• Damage caused by unauthorized modification
• Damage caused by failure to follow product instructions

Professional installation may be recommended for certain wall-mounted racks, shelves, or holders.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take approximately 7 to 14 days, depending on the destination and shipping conditions.

Delays may occur due to customs, courier services, weather conditions, public holidays, or high order volumes.

If an order is confirmed as lost or delivery cannot be completed, Home Grip may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit cards, debit cards, PayPal, and other secure payment methods available on our website.

For payment-related concerns, please contact our support team.

12. Complaints & Customer Support

Please report order or product issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Eligible complaints may be resolved through a replacement, refund, or store credit where applicable.

The available solution may depend on the nature of the issue and applicable consumer protection requirements.

13. Dispute Resolution

Home Grip aims to resolve disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another appropriate dispute resolution process where applicable.

14. Force Majeure

Home Grip is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, shipping disruptions, supply chain interruptions, government restrictions, or customs delays.

15. Governing Law

These Terms are governed by applicable laws unless local consumer protection laws provide additional rights or protections.

16. Changes to Terms

Home Grip reserves the right to update these Terms & Conditions at any time.